Contact us
To help us help you quickly, please include:
- your company name;
- your role;
- your phone model and the app version (shown at the bottom of your Profile screen);
- what you were doing, and a screenshot if you can.
Please never send your password.
Accounts and sign-in
How do I get a FieldOne account?
Accounts are created by your company's FieldOne administrator. You will receive an email invitation to set your password. FieldOne has no public sign-up; if your company is not yet a FieldOne customer, contact us.
I forgot my password
On the sign-in screen, choose Forgot password? and enter your work email. We will email you a link to set a new one. If no email arrives, check your spam folder, then ask your administrator to confirm the email address on your account.
The app signs me in as someone else, or the sign-in page shows an error
Sign out from the app's menu and sign in again. If the problem continues, close the app completely and reopen it. On a shared phone, always sign out at the end of your day.
I work for two related companies
If your companies are linked in FieldOne, you can switch between them with the company switcher on the dashboard (phone) or in the header (web), without signing in again.
Using the app
Which phones are supported?
Android phones and iPhones with iOS 15 or later. You need an internet connection — FieldOne does not work offline.
Why does the app ask for my location, camera and microphone?
Location records where a work action took place, only while the app is open. The camera photographs meters, shop fronts, cheques, receipts and documents. The microphone records a voice clip when you choose to speak an order or a note. See the Privacy Policy for details. You can change permissions in your phone's Settings.
The voice order or photo reading got something wrong
The AI's answer is always a draft — check it and correct any line before you confirm. Speaking clearly, close to the phone, in a quieter place helps. You can always type the details instead.
I cannot start my work day
A full-day approved leave or a company holiday blocks Start Work Day. Otherwise, check you have an internet connection and that the meter photo is clear, and try again.
I cannot record a payment for an order
Payments can only be recorded once the order is delivered. Until then, the invoice shows as not delivered yet in Collections.
The map is blank
Check your internet connection and that location is allowed for FieldOne. The rest of the app keeps working without the map.
Notifications
I am not receiving notifications
Make sure notifications are allowed for FieldOne in your phone's Settings and that you are signed in. Sign out and back in to register the phone again. Notifications follow the company you are currently working in.
Your data
How do I delete my account?
Your account belongs to your company's FieldOne workspace. Ask your company's administrator to deactivate it, or email info@thefinequbit.com with the subject "Account deletion". We will pass the request to your company and act on its instruction. See the Privacy Policy for what is kept.
Who can see my information?
Only people in your company whose role allows it — for example your supervisor and the company's administrators. Other companies using FieldOne cannot see it. Read the Privacy Policy.